Customer Feedback

I purchased a Weber E330 from Brent around March 2012. What a fantastic BBQ, and at a price that couldn’t be beaten. Unfortunately, after a few months, a manufacturing fault meant some of the paint on the lid started to lift. As Brent is not an ‘official’ dealer, I contacted him with some fairly low expectations. However, in a repeat of the outstanding customer service I received when I bought the BBQ, Brent went out of his way to make things right and procured an entire replacement hood from the US for me. All up, I am thrilled with my purchase, both for the incredible Weber product and for the unparalleled level of service that USA Today have provided – Nov 2012

Brent,

just put together my huge Weber platinum! Arrived two days within being sent, also you were very helpful with all other my inquiries. Will definitely be my BBQ supplier from now on! Thanks heaps!

Mark Foster, Sept 2012

“In April 2012 we bought a BBQ from Brent which unfortunately the courier company damaged in transit. This was by no way any fault of brents but he was devastated and took it upon himself to see us right by getting the courier company to claim insurance and replace the damaged item which we now have.

His communication, committment and high standard of customer service and satisfaction in uncompromising and rarely matched in walk in retail outlets.

We would highly recommend buying from him as this is one online store you can relax and rely on “
Lisa & Andy Smith
New Plymouth

Just received by beats by dre mixr from USA today and the owner was real helpful and wiling to provide what his customers require. He kindly bought the Beats Mixrs for me on his trip to the US which I’m really grateful for as they are not even sold in retail here in New Zealand! Definitely a fantastic trade and excellent customer service skill. Highly recommended and would definitely trade with USA today with no worry.
Regards
Daniel

Just finished unpacking and assembling our new Weber 200 BBQ.
I set aside a whole afternoon to put this together as often these kitset appliances are a nightmare to assemble,but NO I was all done in about 15 minutes.
Complete with cart we are up and cooking.
Thanks to you Brent we are very happy and will be passing the word around about your excellent set up and will shop with you again.
Regards,
Don and Tira Campbell.

Now that my Weber Q300 bbq has arrived, I want to express my appreciation for the effort you went to from the very first enquiry e’mail I sent you, to the final correspondence advising that the machine had been dispatched with the consignment note numbers together with a telephone number to call, so it could be tracked.

You were always honest with the information you supplied and the quality of the bbq was just as you described, in fact it was a pleasure to assemble because of the precision of the parts and how they all fitted together.

I will certainly be recommending you and your company’ USA TODAY’ to my friends and contacts, because in this changing market it is comforting to meet a person who is passionate about the product they are selling, and are prepared to offer and deliver a service, that stands out from the others.

It has been a pleasure to do business with you, and keep up the good work.

Kind regards,
Lewis Townshend

“We bought a Weber S330 BBQ from Brent at USATODAY in November 2011.  The product is the genuine article – true quality and craftsmanship – and really excellent to cook on – and at the best price I could find.  We had a superb service experience with Brent – he is very customer-focused, communicative and efficient.  So great service and a great product at a great price – couldn’t ask for much more and will recommend to my family and friends.” H Mckellar  – Auckland

“We bought a summit s-670 from usatoday which we thought would have been well outside our budget esp if you look at the NZ suppliers RRP. Despite a massive drop (half RRP price) in the purchase price we pushed further because of the second most important factor for us – quality. The build quality is pretty spectacular. This bad boy will feed many people in one sitting and looks to be the last BBQ we will buy. Do your homework first then have a look at these BBQs and the prices. Thanks for bringing these and other American products significantly closer in cost for the rest of us to enjoy. Now, what about Harleys? Regards Adrian and Sharyn”.

Hi Brent,

Amber and Brent truly went out of their way to help me get some new BBQ gear and sorted me out a sweet deal too! From constant communication about shipment progress to personal delivery these guys are a breeze and the best to deal with! Thanks a bunch! – All my mates want new Webers now!  Am one happy BBQer! – Andrew Hope.

“Fantastic people to deal with. Product arrived on-time, in tact and totally as described. We are completely stoked with our Weber, BBQ food never tasted so good. USA today were fantastic to deal with, offering the best price on the NZ market. Would gladly trade with them again and highly recommend them to others, Thank you again Cain

‘Sometimes getting a bargain can mean putting up with poor service, however not with these guys. I was amazed that I could buy this top end Weber BBQ at such a low price when even the NZ Weber distributor does not stock it! I was extremely impressed with the professional friendly service I received and can highly recommend dealing with USA Today.’ – David – Waiheke Island

This trader would be, without doubt, as good as they come. Do not hesitate to do business with him – he is in the AAA+++++ group.  The barbecue was 100% as originally described, and it was a pleasure to experience such an honest and efficient trade with such a great guy. We would recommend you make contact - MURRAY

Thanks for the great deal – appreciate the time and effort it has taken to set up your business, The Value for money and your great customer service should make you many sales and many happy customers like me - Gary July 2011

Just want to say how great it was dealing with this company, their prompt , courteous service and delivery. We wanted to give them the sale as they are a relatively new Company here in Auckland and a great team to deal with. Having no warranty is not an issue – what can really go wrong with a gas BBQ? Will most certainly do more business with them!  Again our grateful thanks.
Glen and Peter Irving, North Shore

I bought a Broil King BBQ from USA Today. More than happy with our purchase and well below what we would have had top pay from a retailer. I had to put it together myself which I was worried about. I managed to do this in a few hours and I’m not a practical person. I had a few questions during that process that were answered over the phone by USA Today. All very straight forward. I’ve only had one experience with the company but all very good. I would recommend them to my friends. Mark Hewett

We found USA today to be very honest and reliable, I personally meet this seller and found him to be very professional and very info rmative. I purchased the Sonos system from USA today as it was an amazing deal which I couldn’t overlook, the warranty was not an issue for me. The power plug had been converted to a NZ three pin plug by a registered electrician which I found most helpful as most appliances of this nature require an adapter.  Mark Sharman

Purchased a Sonos S5 through “USA today”. The product arrived very promptly complete with a NZ plug (not an adapter as provided by other parallel importers). All in all I got the same product as available through the Australian licensed distributor for almost half the price. With such a price differential the lack of an official domestic warranty seems of little importance. In the unlikely event of an issue one could purchase a replacement unit and be no worse off than if buying through the official distributor. Will happily buy again from “USA today” when I next need Sonos gear – M Johnson

“I recently purchased a John Deere D170 petrol ride on mower from your company USA Today. We have been wrapped with the performance of the mower with it having heaps of power for our lifestyle block. The wide 54 inch cut is also great with it taking less time to mow the lawns.  The lack of warranty didn’t worry me given the fantastic price we purchased the mower for and given that it is such a well known brand. The mower feels solid and very well built.  One again thanks for your help with sourcing this mower and we will not hesitate to contact you again if we want anything else from America.” - Rick Bentham

“My experience with Brent from USAToday.co.nz began after a lot of research in to the must-have multi-room audio system for a house.  Wanting to furnish a new 4 bedroom home with 7 music zones and a surround sound in the cinema room, I contacted Brent.  USAToday.co.nz offers exceptional prices on top-of-the-line audio systems.  Sonos and Polk Audio were the brands I trusted for the multi-room audio and the surround sound.  These brands have won many awards and have nothing but excellent reviews.  Brent has made a wise decision making these available through USAToday.co.nz.

Brent was very informative and understanding when hammered with the 30 odd email recommendations and pricing requests.  In the end, I received some outstanding audio gear at an unbeatable price.  I would happily purchase through USAToday.co.nz again.  I would happily tell friends, family and anyone who is looking for a multi-room audio system to consult with Brent prior to simply letting any other AV dealer/installer sucker you in to a system that you will hate to use and that doesn’t sound any good. – Duncan McRae